Atomicwork, a Saas startup led by the Indian founders, has collected $ 25 million in a new investment round supported by Khosla Ventures, as it plans to reduce and distribute artificial intelligence agents to simplify communication and provision of the service between employees and their companies.
Among a growing digital adoption, companies struggle to natively provide rapid support and easy access to information for their employees. The IT management market offers tools to solve this problem to a certain extent. However, the distribution of these solutions requires time and specialized resources. AI’s emergence brought some relief. However, allowing an experience similar to a chatbot often requires a company system in office behind the scenes. It could be Servicenow, BMC Remedy or Jira Service Management.
Atomicwork replaces the presence of the historical operator with a modern experience guided by the AI, allowing companies to offer automated service work flows. Employees can use these working flows to find responses relating to work or access services from departments including human resources, IT or finance through additions with apps such as Microsoft Teams, Slack, Intune, Okta, Note, Salesforce and Github, among the others.
Vijay Rayapati, co-founder and CEO, defines atomicwork as a “full-stack services”, aimed at global companies with about $ 1 billion in revenue and at least 1,000 people.
“The difference (between services and atomicwork) is architectural, what was built 25-30 years ago, compared to how we build today,” said Rayapati in an exclusive interview.
Unlike the distribution of services or one of its competitive management management platforms, which involves multi -year implementation cycles, the Atomicwork platform could be implemented in no more than a couple of weeks, according to him. The start also provides a universal agent to help companies in creating automated work flows.
Founded in 2022 by Rayapati, who had previously founded the cloud minjar management platform, which was acquired by Nuanix in 2018, together with Kiran Darisi and Parsuram Vijayasankar, both part of the Foundation Foundation team, initially started with a AI Assistant to automate Enterprise Enterprise Work flows.
Since the automation demand has grown and AI’s features have advanced, Atomicwork has introduced its management platform of the services acting at the end of last year, which brings agents to the attentive to the context that analyze multiple sources of data to carry out activities between The corporate apps, such as the restoration of the working e-mail password, transmit questions in a sales call of potential customers or access their design catalog on Figma using Microsoft Teams or Slack.
Servicenow – and others in this domain – also allows companies to develop and distribute artificial intelligence agents according to their needs. However, Rayapati told Techcrunch that the startup, with a futuristic approach, built his software for humans and “non -human” (read agents Ai).
“When humans need help inside a company, they collect a service in Servicenow, BMC or Jira Service Management … We are basically enabling an architecture in which (agents) can actually perform a message to get help – Just like human employees, “he said.
Atomicwork uses LLM models existing from Openai, Anthropic, Chere and Meta, together with its small internal models, which it uses for the detection, routing and presentation of slots intent, to allow the automation of the workflow.
While the distribution to the door the issue of data security and security, Rayapati said that the startup is faced by offering companies the option of owning encryption keys for their data or putting their own Endpoints in AtomicWork model. He also said that the startup has signed agreements with the AWS and Azure cloud service providers to limit data conservation and training and has more conformity certifications.
The All-Equity Series A round, co-guided by Khosla Ventures and Z47 (previously called Matrix Partners India), has also seen the participation from Battery, Blume Ventures and Peak XV Partners. It was followed by a $ 3.3 million round that involved over 40 Cio, CTO and experts in the sector in September last year and a seed round of $ 11 million in 2023. So far, the start has collected over $ 38 million.
Currently, Atomicwork has eight customers, many of whom are in the United States, including Adventx Corporation, Zuora and Pepper Money.
Provides for using the new investment to attract more customers “double” its research and development research to strengthen its platform engineering, strengthen its products and technologies and invest in the construction of more strategic partnerships to expand the additions to companies between which Oracle and Sap.
Rayapati did not reveal the exact evaluation but said that he was close to 5 times the total capital collected in the new round.
The startup has a team of over 60 people, of which over 50 in India.
