Superops, an Indian startup that offers tools to help IT service providers and internal system administrators at Enterprises has collected $ 25 million in a Serie C round that appreciates it to $ 200 million after money, as it provides for double the IA.
For companies with remote teams, IT teams often struggle to provide support in real time, whether it is new employees or to solve a problem. This is what managed service providers (MSP) are usually used to help, but sometimes these third parties also need help. This is where Superops comes into play.
The space is crowded, but Superops hopes to capture a share of the market taking care of small and medium-sized enterprises that do not have large IT-CNI Budgets in MSP with about 5-50 technicians, annual revenues of $ 1 million-$ 20 million and at the service of customers with garments of 500-5,000 employees. It is competing with companies such as ATRA and NINJAONE and offers a professional services automation platform (PSA), a remote monitoring management platform (RMM), network monitoring, IT documentation and more.
“Since we have an advantage in India, we are able to give them (MSP and IT teams) the support even if they pay $ 100 … no matter how much they pay, we will help them”, co-founder and CEO Arvind Parthiban (pictured above , left) told Techcrunch.
He added that Superops charges $ 1.5 for endpoint for the tools that his competitors, such as Ninjaone, charge $ 4 for Endpoint.
“We are not the cheapest supplier, but we are not even the more luxury seller on the market. We are like OnePlus (and not Apple); We push very well, “he said.
Parthiban co-founded the Superops with Jayakumar Karumbasalam (CPO and CTO) in 2020 after spending over a decade in Freshworks and Zoho.
In the last year, Superops has declared that it has tripled its customer base at 1,300 in 104 countries. The United States, the United Kingdom, Europe and Australia are its four main markets.
The All-Equity Series C round comes more than a year after Superops has collected a $ 12.4 million Serie B and is led by March Capital, with the participation of addition to existing investors and Z47.
Last year, the startup launched an assistant to the GPT powered by Monica which analyzes MSP data sets to provide personalized insights and automate routine workflows. Now it is planning to update the bot to add an algorithm of forecast and recommendation that analyzes the tickets presented in the past to predict problems and propose solutions in advance. The new functionality should be available in a year.
The start also launched an endpoint management tool for IT teams with fewer resources. The tool, also powered by artificial intelligence, provides intelligent warning, automates maintenance activities such as patching and software updates and gives priority to accidents. It aims to increase the presence of the company in the IT service market, which makes sense since the internal IT teams already include 20% of the Superops customer base.
With the new cash, the startup plans to enter the medium -sized companies market, geographically expanding in new regions and expanding its imprint in the United States IT involves opening an office in London by the end of the year and expanding to America Latin as Latin America as well as Spain, Portugal and Germany.
Superops employs 200 people, of whom 180 work in India and 10 in the United States, plans to take more in the coming months as it tries to increase the revenue by 300% this year, said Pathiban.
